Dear readers, welcome to the Information Desk of Shandong University Library! Welcome to follow the microblog accounts of Shandong University Library and the Information Consultation Service Center. If you have any problems when using our service and acquiring information and resources, please visit our website for reference service. Whether you are on or off the campus, at home or abroad, you can contact and consult our reference librarians as long as you can get access to the Internet. 

Please note:

• The consultation service of Shandong University Library is only for resolving problems about information resources application of our library;
• To improve the efficiency of consultation service, please make sure your questions are accurate and complete;
• To save your precious time, it is suggested that you consult the “FAQs” first.

QQ Groups as Consultation Reciprocal Platform

• Platform 1: 42050936 （Communication for comprehensive and professional questions）
• Platform 2: 10021814 (Arts & social sciences, general consultation)
• Platform 3: 56538768 (Science, general consultation)
• Platform 4: 36271390（Medicine, course consultation and general consultation）
• Platform 5: 57726228（Engineering, general consultation）

E-mail and QQ Online Consultation

• Central Campus Library and Hongjialou Campus Library: librefeast@qq.com or 914725890;
• Qianfoshan Campus Library, Xinglongshan Campus Library and Software Park Campus Library：librefsouth@qq.com or 914025441;
• Baotuquan Campus Library：librefwest@qq.com or 910298812
• Administrator account: online consultation: 764253570
• For more information: libref@qq.com or 914972462

CVRS Real-time Consultation

• Through this system, you can communication with the library “face-to-face” to resolve the problems you encounter when acquiring information and resources of our library.
• >>>CVRS login>>>
  
• You may login to or anonymously use this system. Account to login: the last six numbers of the University ID Card account, student number or salary number. Password: University ID Card query password.
• Consultation time:  8：30--11：00   13：30--16：30

Telephone Consultation

• Central Campus: 0531-88366459、88364905;
• Qianfoshan Campus Library: 0531-88395673;
• Baotuquan Campus Library: 0531-88382384
• Online consultation management telephone number: 0531--88366459